No, although we would love to see you and chat with you, we are able to perform all of our exterior cleaning services without you being present at your home. If you plan to be away from home during the time of service please allow us to have access to all parts of your property that will be requiring cleaning.

• Please ensure that all of your doors and windows are completely shut.
• Please ensure that we have access to all parts of your property.
• Please ensure that we have access to a working water source.
• Please ensure that all of your pets and children are inside the home.

Our pressure washing terms of service:

We are not responsible or liable for any of the following:
Pre-existing damage to any parts of your home including siding, fascia, roofing, windows, screens, concrete, pavers, stonework, brick, tile, decks, fencing, gutters, or roofing.

Standard pressure washing does not include the removal of any of the following:
Rust, oil, grease, glue, paint, caulk, concrete, or any other non-organic material from your surfaces. But we have all the chemicals and experience to clean these stains as well.

• Please ensure that all of your doors and windows are completely shut.
• Please ensure that we have access to all parts of your property.
• Please ensure that we have access to a working water source.
• Please ensure that all of your pets and children are inside the home.
• Please make sure to water all of your plants thoroughly before we arrive.

Do I need to be concerned about my plants?
In order to clean your roof with zero chance of damage and ensure the greatest lifespan of your roof, we will wash your roof with detergent and/or sodium hypochlorite. The use of a soft washing process with sodium hypochlorite completely removes the risk of using high pressure on your roof however it does come with some other inherent risks. The use of sodium hypochlorite on your roof is for the purpose of killing any organic living matter on the shingles or tiles of your roof. That being said it is possible that the run-off of this cleaning detergent and sodium hypochlorite, could harm other organic plant life near your home. We cannot guarantee that your landscaping will be completely unaffected and you should be wary of any roof cleaner that says otherwise. We will do all that we can to help mitigate the risks of our cleaning detergents affecting plant matter around the base of your home. We will do this by pushing the water runoff towards areas with less plant matter. We will also dilute all concentrations of cleaning detergent by spraying water before and after the job. We are also the only roof cleaning company that uses a spray applied fertilizer to protect your plants.  All of these precautions will help to greatly reduce the risk of affecting plant matter, but if you do notice any issues, Please give us a call right away!

• Please ensure that we have access to all parts of your property.
• Please ensure that we have access to a working water source.
• Please ensure that all of your pets and children are inside the home.
• Please let us know how you would like us to dispose of all of the debris that is extracted from your gutters, we can use your composite area or we can take them with us for composting.

Our gutter cleaning terms of service:
We are not responsible for any pre-existing damages to your gutters or your siding. We are not responsible for repairs to your gutters in any way if they are not in good condition or any of the following criteria is present: loose nails rotting wood or any visible detachment of the gutter from the house. If your gutter system needs downspout or underground clearing, we can provide that service as well. 

If you are home during the cleaning payment is due upon completion of our service. You may pay in the form of cash, check, or credit card. If you are not home during the cleaning service then we will email you an invoice with a link to a payment portal which you can then pay with a check or credit card. Payment is due within three business days of the sent invoice.

All commercial cleaning services are subject to net 30 payment terms. You will be emailed an invoice with a link to a secure payment portal. We have also set up EFT payment plans with many of our commercial clients and are always happy to provide that service for our customers.